Microsoft Teams Support - Verisoul

Last updated: May 5, 2025

Estimated time: ~3 minutes
Who can do this: Microsoft Entra ID Global Administrator (or equivalent IT Admin role with External Identities permissions)

Why enable cross‑tenant sharing?

Verisoul connects to your Microsoft environment via B2B Direct Connect so our fraud‑prevention tools can access the signals they need while still respecting your organization’s security boundaries. Turning on cross‑tenant sharing for Verisoul.ai allows secure, policy‑based collaboration without granting broader permissions to other tenants.

Prerequisites

  • You are signed in to the Microsoft Entra admin center with a Global Administrator account.

  • Your tenant has External Identities features enabled (any Azure AD Premium P1/P2 or Microsoft Entra ID P1/P2 license includes this).

  • You have the screenshots provided below (or your own) to verify each step.

Tip
Have a second browser tab open on this guide so you can follow the steps while working in the Entra admin portal.

Step‑by‑Step Instructions

  1. Open Microsoft Entra ID
    • Go to the Entra admin center.
    • From the left‑nav, select Microsoft Entra ID.

  2. Navigate to External Identities
    In the side menu, choose External Identities.

  3. Open External collaboration settings
    Click External collaboration settings (under Setup).

  4. Add the Verisoul tenant
    Click + Add organization.

  5. Search for Verisoul.ai
    In the Select organization pane, type Verisoul.ai and press Enter.
    Select the result and click Add.

  6. Verify Verisoul.ai is listed
    You should now see Verisoul.ai in the list of added organizations.

  7. Configure inbound access (Verisoul ➞ Your tenant)

    1. Select Verisoul.ai.

    2. Under Inbound access settings, choose B2B direct connect.

    3. Set the toggle to Allow and choose All users and groups.

    4. Click Save.

  8. Configure outbound access (Your tenant ➞ Verisoul)

    1. Still inside Verisoul.ai, switch to Outbound access settings.

    2. Select B2B direct connect.

    3. Set the toggle to Allow and choose All users and groups.

    4. Click Save.

  9. Notify Verisoul
    Email your Verisoul integration contact or open a ticket letting us know cross‑tenant sharing is enabled. We’ll complete the handshake from our side and confirm once the connection is live.

Troubleshooting & FAQs

Symptom

Possible Cause

Resolution

Verisoul.ai doesn’t appear when searching

Typo or network latency in the search dialog

Ensure the domain is spelled exactly verisoul.ai; wait a few seconds for search indexing.

Save button is disabled

You lack the necessary role

Confirm you are signed in as Global Administrator or have the External Identities Policy Administrator role.

Users see “You don’t have access” errors

Conditional Access or cross‑tenant sync policies are blocking traffic

Check Cross‑tenant access settings > Default settings for any blocking policies.

Need help?

If you hit any roadblocks, contact support@verisoul.ai and include screenshots or error details so we can assist quickly.